Terms and Conditions

Definitions

In this Agreement:

• Active More, we, us, and our refer to Active More. References to the Site or App mean our website or application.
• User or you means anyone who uses or visits our services, including customers, non-customers, agents, agencies, and merchants. A Registered User is a user who has registered for our services.
• Personal information means information we collect through our website, application, or other channels that identifies, or can be linked to, an individual.
• Website means activemore.com.
• Third-party products or services means products or services we offer in partnership with external organisations.
• Charges or service charges means the fees we charge for particular services. We may change these fees at any time.

Eligibility

To use our services, you must:

1. Live in India.
2. Be at least 18 years old.
3. Carry out transactions only in Indian Rupees.
4. Use a device that supports our services.

We may terminate your account immediately if we believe it is being used by someone who does not meet these requirements, or for any other reason.

Personal Information

Personal information includes your name, address, mailing address, phone number, email address, and any other details you voluntarily provide when using our services.

We do not sell or share the personally identifiable information you voluntarily provide through our portal with public or private third parties, except for the legally compliant disclosures described below. We protect the information you provide against loss, misuse, unauthorised access or disclosure, alteration, and destruction.

When you browse our website or application, we may collect details about the domain and host you use to access the internet, the IP address of your computer or internet service provider, and anonymous website usage statistics.

Data Confidentiality

1. We will not sell, share, or rent your personal information to third parties, except as described below. We will not use your email address or mobile number to send unsolicited emails or text messages.
2. Emails and text messages from Active More will relate only to the agreed products and services and will follow our Privacy Policy.
3. We may disclose your personal information to a third party that makes a legally compliant request for it.
4. We will comply with the data privacy laws applicable in India, including amendments made from time to time.

Other Terms and Conditions

Your Account

Active More designs, develops, and maintains this website.

You are responsible for keeping your User ID and password confidential and for all activity carried out through your account.

If you provide information that is false, inaccurate, outdated, incomplete, or inconsistent with these terms—or if we have reasonable grounds to believe you have done so—we may suspend your account indefinitely, terminate it, block your access, or refuse further access to the Site or App.

You must pay any registration fee set by Active More for using the Site or App, if one applies.

We may introduce new services or change some or all existing services at our discretion, without prior notice.

Acceptable Use

You must not host, upload, display, transmit, comment on, or share content that you do not have the right to use. You must also avoid harmful, inappropriate, obscene, or offensive content, or content that violates the privacy rights of any person, group, or organisation.

If you have not made a transaction for six months, your User ID may be suspended.

If you are found to be involved in fraud, deception, or malpractice, your User ID may be suspended and you may be prevented from making further transactions through the Site or App.

Website Information and Liability

We make every effort to keep the content on our Site and App accurate and up to date. However, it should not be treated as a statement of law or relied on for legal purposes. If anything is unclear, please check with Active More customer care or another appropriate source and seek professional advice where needed.

Active More will not be liable for any expense, loss, or damage arising from or connected with the use of the Site or App. This includes indirect or consequential losses and losses caused by the use of, or inability to use, data.

Active More will not be liable if you experience a virus or malware attack while using the Site or App.

External Links

Our Site or App may contain links to information maintained by private or non-government organisations. These links are provided for your information and convenience.

When you follow an external link, you leave Active More and become subject to the privacy and security policies of that website's owners or operators.

We do not grant permission to use copyrighted material on linked websites. Please obtain permission directly from the relevant copyright owner.

Governing Law

This Agreement is governed by the laws of India. Disputes arising under it are subject to the jurisdiction of the courts of the Government of the National Capital Territory of Delhi.

E-Wallet Terms

You will receive a basic account after successful registration. You can add money to your e-Wallet through the Razorpay payment gateway.

The Active More Wallet is available only to residents of India who are at least 18 years old and legally competent to enter into a contract.

We may suspend or discontinue your e-Wallet services at any time, for any reason, including:

• A suspected breach of RBI rules, regulations, orders, directions, or notifications, or of the terms in this Agreement.
• Suspected inconsistencies in the details, documents, or registration form you provide.
• Measures to prevent potential fraud, sabotage, deliberate destruction, threats to national security, or other events beyond our control.
• Technical failures, modifications, upgrades, changes, relocation, repairs, maintenance, emergencies, or other technical reasons.

You must maintain the minimum wallet balance set by Active More at all times.

You may hold and operate only one Active More e-Wallet. If we suspect that you are operating more than one, we may suspend or discontinue any or all wallets associated with you.

Refund Policy

You are responsible for the information relating to all transactions you carry out through the Active More Site or App.

If money is deducted from your card or bank account during a wallet top-up or service transaction, but the service is not delivered within 24 hours of completing the transaction, please email our customer service team.

Include the following details:

• For wallet top-ups: Amount, Transaction ID, User ID, Wallet Transaction ID, and transaction date.
• For other transactions: Amount, Transaction ID, User ID, and transaction date.

We will investigate the issue. If we confirm that your card, bank account, or wallet was charged without the service being delivered, we will refund the amount within 21 working days of receiving your email or call.

Refunds for wallet top-ups will be credited to your bank account. Refunds for other transactions will be credited to your wallet.

Depending on your bank's policy, the refunded amount may take 3–21 working days to appear in your bank account.

If a chargeback returns money to your source account even though the service was delivered, Active More has the right to recover that amount from your user account.

Fraud and Disputes

Fraud means dishonestly obtaining a benefit or causing a loss through deception or other means. This includes alleged, attempted, suspected, and detected fraud. Please report any fraud or dispute to Active More as soon as you become aware of it.

If a customer is found to be involved in deception or malpractice, their User ID may be suspended and they may be prevented from making further transactions.

We will first try to resolve any dispute between Active More and a customer by mutual agreement. If it cannot be resolved, the matter may be referred to a sole arbitrator appointed by Active More. The arbitrator's decision will be final and binding on both parties.

Arbitration proceedings will take place in Delhi. Both parties irrevocably agree to the exclusive jurisdiction of the courts in Delhi for any related legal action or proceedings. This clause will continue to apply after the Agreement ends.

Copyright

This website and its content are protected by Indian copyright law. Copyright belongs to Active More or, where applicable, the relevant third-party owner.

Contact Us

For questions about our policies or terms of use, contact us:

• Phone: +91-11 4316 6004
• WhatsApp: +91 8800180513